Cerner and RevSpring partner on omnichannel patient-engagement platform
The payment-solution integration is aimed at improving financial outcomes for providers.
Photo: HealthcareITNews
RevSpring and Cerner are expanding their partnership through omnichannel payment solutions to boost performance and patient engagement.
More than 1,500 Cerner customers can access RevSpring's PersonaPay, Talksoft and IVR Advantage solutions, to streamline, for example, the coordination of all payment data and communications in back-office work.
PersonaPay is a billing and payment experience that enables real-time balance updates and the ability to post back into multiple Cerner platforms, including Millennium, PowerChart and Ambulatory ASP.
IVR Advantage allows patients to self-serve for payment 24 hours a day, seven days a week. Offering one of the highest payment-conversion rates in the industry, IVR Advantage is designed to provide Cerner clients with self-service phone payments with a high ROI.
Talksoft delivers automated phone, text and email messages for healthcare providers using Cerner. Schedule data from Cerner allows pre- and post-service message content and timing to be customized in accordance with users' preferences and integrated with their current patient schedules in Cerner.
WHY THIS MATTERS
An omnichannel engagement approach can improve financial outcomes for providers while enhancing the patient experience, said RevSpring.
Ohio-based Fisher-Titus signed an agreement to implement PersonaPay and IVR Advantage solutions to streamline balance updates and posting through Cerner. Laura Lay, senior director of revenue cycle at Fisher-Titus, said the integration will enable the hospital to ensure all payment data and communications to streamline back-office work.
THE LARGER TREND
RevSpring, which has a long-standing relationship with Cerner, launched multiple products during the HIMSS 2022 Global Health Conference and Exhibition last week in Orlando, Florida.
ON THE RECORD
"Cerner clients will benefit from both enhanced client revenue-cycle results and a better patient financial experience," said Steve Callis, president of payments at RevSpring. "More broadly, with RevSpring's merchant services and settlement-based reconciliation reporting, Cerner clients and patients now can benefit from a full end-to-end patient-engagement payments experience."
Twitter: @SusanJMorse
Email the writer: SMorse@himss.org
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