HIMSSCast: Geisinger's automation strategy frees clinicians to spend more time with patients
Bots prompt nurses after taking care of redundant tasks and patient audits, says Emily Fry, VP of Innovation Operations.
Photo: Tetra/Getty Images
Freeing up clinician time is no easy task, but Geisinger's move toward automation has cut down on the operational and administrative workload burden. Bots now do much of the mundane documentation and reporting work. It's part of a strategic plan the Pennsylvania health system began pre-COVID-19, says Emily Fry, vice president of Innovation Operations at Geisinger. Now healthcare professionals can focus on serving their patients, she told Healthcare Finance News in this interview.
Talking Points:
- The Pennsylvania health system is using UiPath automation software
- The automation includes nursing audits of patient care
- Bots can help with transitions in care and speed up communication and results
- AI is also being used for chatbots
- Tasks are redesigned, freeing up staff and increasing their capacity
- Automation allows the health system to get creative with clinician roles
- The value is in cost avoidance and less attrition
More about this episode:
Geisinger moves to AWS cloud in a decision expected to save millions annually
Geisinger's telemedicine program shoots from 20 specialties to more than 70
Advancements in automation are cutting into the rising costs of manual healthcare transactions
Chatbots and related automation can ease staffing shortages, triage patients
U.S. healthcare system could save $16.3B through workflow automation
Developing trust in healthcare AI, step by step
Twitter: @SusanJMorse
Email the writer: SMorse@himss.org
