Roundtable on patient engagement as a revenue issue set for January
In coming years, the patient experience will become more central to the quality assessment of healthcare providers.
Join Healthcare Finance for an online roundtable discussion with industry experts about patient engagement challenges and strategies for finance and revenue cycle teams.
As healthcare becomes more customer-focused, healthcare finance executives must reconfigure their business operations to address patient concerns. Increasingly, the clinical and operational side of healthcare organizations have been charged with becoming more "patient-centric," focusing on the patient’s experience moving through the healthcare system, but the finance team is also central to these efforts.
In coming years, with the expected rise of "value-based purchasing," the patient experience will become more central to the quality assessment of healthcare providers, and ultimately to rates of reimbursement. As a result, patient engagement efforts must extend beyond the clinical context to administrative and financial operations.
In the hospital finance department, patient engagement efforts usually revolve around the revenue cycle. The revenue cycle begins with the initial patient interaction, and spans the patient experience all the way through to back-end billing and collections. Thus, it’s imperative that provider organizations have a patient engagement strategy that addresses revenue cycle.
Join Healthcare Finance for an online roundtable discussion with industry experts about patient engagement challenges and strategies for finance and revenue cycle teams. Click here to register for the event.
